Ombudsman

Navigating the complexities of citizenship and immigration processes can be challenging, but the Citizenship and Immigration Services (CIS) Ombudsman is a valuable resource dedicated to enhancing your experience. This guide outlines when and how to seek their assistance for a smoother immigration journey.

When Can the CIS Ombudsman Assist You?

  1. Delayed Cases: If your case exceeds standard processing times, especially those pending for over six months, the CIS Ombudsman can offer support.
  2. Misprints and Errors: Address misprints in immigration documents or cases rejected due to factual errors or misapplication of the relevant law.
  3. Eligibility Concerns: Seek assistance for cases susceptible to aging out of eligibility for requested immigration benefits.
  4. Military Personnel Cases: Specific cases related to US military personnel and their families can be addressed through the CIS Ombudsman.
  5. Priority-2 Direct Access Program: Cases involving individuals facing removal proceedings with pending USCIS applications that may impact the removal proceedings.
  6. Systemic Issues: Report systemic issues that necessitate a higher-level review.
  7. Lost or Transferred Files: Issues related to lost or transferred files can be brought to the attention of the CIS Ombudsman.
  8. Mailing Problems: Address problems like non-delivery of correspondence or immigration documents.
  9. Special Circumstances: Seek assistance for emergencies or hardships that meet USCIS expedited criteria.

Limitations of CIS Ombudsman’s Intervention:

Despite their broad assistance, there are limitations to the CIS Ombudsman’s involvement:

  1.  Cases Within Processing Times:The CIS Ombudsman may not intervene if a case is within posted processing times, unless specific statutory or regulatory time requirements exist.
  2. Rejected Expedited Requests: If USCIS rejects an expedited request, the CIS Ombudsman’s intervention may be limited.
  3. Legal Advice: They do not provide legal advice.
  4. Issues Not Involving USCIS: Matters not involving USCIS may fall outside their scope.
  5. Communicating Without Consent: They cannot communicate with parties other than the applicant or attorney without written consent.
  6. Forcing USCIS Approvals: They cannot force USCIS to approve a pending application or petition.
  7. Rectifying Third-Party Actions: They may not rectify actions stemming from misinformation provided by third parties.
  8. Exclusive Jurisdiction: Matters under the exclusive jurisdiction of another government department or agency are beyond their purview.

Steps to Requesting CIS Ombudsman Assistance:

Before seeking assistance, follow these steps:

  1. Check Processing Times: Verify if your case exceeds published processing times.
  2. Create a USCIS Account: Establish a USCIS online account for direct electronic communication.
  3. Create a USCIS Account: Establish a USCIS online account for direct electronic communication.

By understanding when and how to seek CIS Ombudsman assistance, you can navigate the immigration process more effectively. Remember, their support can significantly contribute to resolving issues and ensuring a smoother immigration journey.

 

Schedule a Consultation with an Immigration Lawyer

Additional Outside Resources

Subscribe to Our Resources Blog

Schedule a Consultation with an Immigration Lawyer

We Can Help!

You may have questions regarding U.S. immigration laws and visas. We invite you to reach out to our team at Richards and Jurusik for detailed guidance and assistance. Our goal is to provide you with the most accurate and up-to-date information to make your immigration process smoother and less stressful. The immigration lawyers at Richards and Jurusik have decades of experience helping people to work and live in the United States. Read some of our hundreds of 5-star client reviews! Contact us today for an assessment of your legal situation.

Contact Us

Similar Posts

US Green Card
|

Rights and Responsibilites as a US Green Card Holder

Date Last Updated:

Being a Green Card holder in the United States involves understanding the privileges and responsibilities of lawful permanent residency. This post provides a detailed roadmap to help you maintain your Green Card status, ensure compliance with U.S. laws, and avoid unintended pitfalls that could jeopardize your standing as a resident.

TD Visa
| | |

TD Status for the Spouse and Dependents of TN Visa Holders

Date Last Updated:

If you’re in the U.S. on a TN visa, your immediate family members can join you through the TD visa status. This status permits them to live in the U.S. but prohibits employment. However, they can pursue educational opportunities. The validity of the TD visa directly reflects the TN visa holder’s status. This article covers the details of the TD visa application process, tailored to the applicant’s nationality.

Visa Chargeability
|

Visa Chargeability and Cross-Chargeability: For Green Cards

Date Last Updated:

For many foreign nationals seeking Lawful Permanent Resident (LPR) status in the United States, visa number availability can cause significant delays in their Green Card journey. This post delves into the complexities of visa chargeability and cross-chargeability rules, shedding light on how they can be instrumental in expediting the Green Card process and reuniting families. Explore key concepts and exceptions like “Just Passing Through” to navigate the immigration landscape effectively.

Immigration Line
|

National Visa Center (NVC): Understanding the Process

Date Last Updated:

The pathway to US immigration via “consular processing” initiates with the United States Citizenship and Immigration Services (USCIS) and, following approval, shifts to the National Visa Center (NVC). Operating under the US Department of State, the NVC is pivotal in preparing your visa application for its concluding phase—an interview at a designated US Embassy or Consulate.