CIS Ombudsman Request

US Citizenship and Immigration Services Ombudsman Request

What is the CIS Ombudsman?

The Office of the Citizenship and Immigration Services Ombudsman’s (CIS Ombudsman) purpose is to improve the quality of citizenship and immigration services by providing individual case assistance, identifying systemic issues, and making recommendations to improve the administration of immigration benefits by US Citizenship and Immigration Services (USCIS). CIS Ombudsman normally cannot intervene with USCIS if your case is still within processing times or if USCIS has denied your expedite request. Visit the CIS Ombudsman website for more information.

Before filing a request for case assistance with the CIS Ombudsman:

  • Check USCIS processing times to verify that your case is outside of the published processing times. After entering Form Type and Field Office, click on “Get Processing Time,” then scroll down to “Receipt Date for a Case Inquiry.” You may submit a request for case assistance with USCIS online or by calling the USCIS Contact Center at 1-800-375-5283 if your receipt date is before the “Receipt Date for Case Inquiry,” or if there is no processing time listed for your form type on the USCIS website, but your case has been pending for more than 6 months.
  • Create a USCIS online account so you can communicate directly and electronically with USCIS. Even if you have filed on paper, you can link your case to your online account. This will allow you to see your case status and history.
  • Research the last recorded action on your case by using Case Status Online with your receipt number.

What can the CIS Ombudsman help with?

  • Cases past published processing times or with no published processing times, and your case has been pending for more than six months.
  • Typographic errors in immigration documents.
  • Cases where the beneficiary may “age out” of eligibility for the requested immigration benefit.
  • Applications and petitions that were improperly rejected by USCIS due to clear errors of fact or gross and obvious misapplication of the relevant law by USCIS.
  • Certain cases involving US military personnel and their families.
  • Priority-2 Direct Access Program.
  • Cases where an individual is in removal proceedings before the immigration court and has an application or petition pending before USCIS that may have a bearing on the outcome of removal proceedings.
  • Systemic issues that should be subjected to higher-level review.
  • Lost files and/or file transfer problems.
  • Mailing issues, including non-delivery of correspondence and/or immigration documents.
  • Certain cases involving an emergency or a hardship fall under USCIS expedite criteria.

Submit a Case Assistance Request